Paratransit Operations Manager
Core
Manage the day-to-day operations of the Paratransit team, ensuring operational efficiencies and customer satisfaction through technology and process management.
Role type
Operations Manager (Paratransit)
Builds
Paratransit services for students and passengers
Domain
Transportation logistics / Paratransit
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Management experience, Project management, Customer support, Transportation logistics, Analytical skills, Change leadership, Conflict management
Preferred skills
Prior management experience, Project management skills, Customer support experience, Transportation logistics
Technologies
None stated
Responsibilities
Manage Paratransit team activities, Build and maintain team through recruiting and training, Prepare staff development plans, Assess skills and skill levels, Conduct performance appraisals, Assess field and customer needs, Mentor team procedures and conduct, Manage new hire onboarding, Assign standards and deadlines for projects
Seniority
Manager, hands-on leadership