INTERN CUSTOMER EXPERIENCE
Core
Support the design and improvement of customer experiences and coordinate project tracking within a fashion retail environment.
Role type
Intern, Customer Experience & Project Management
Builds
Customer journey maps, project plans, insights reports, and visual materials for user-centric initiatives.
Domain
Fashion retail / Customer Experience / Project Management
Deliverable
dashboards & analysis
Required skills
Data analysis, organization, attention to detail, presentation skills, research capabilities, visual material creation, KPI tracking
Preferred skills
Interest in Customer Experience, UX, or Service Design, interest in project management, collaborative environment adaptability, learning agility, proactivity
Technologies
PowerPoint, Keynote, Excel, Word
Responsibilities
Support analysis and documentation of customer journeys, collaborate in collecting and organizing customer insights, support task planning and tracking within projects, assist in preparing presentations and reports, participate in co-creation workshops, support market research and benchmarking, create visual materials like journey maps and flows, support tracking of basic project and experience KPIs
Seniority
Intern