Agentic AI Engineer
Core
Designing and developing autonomous AI agents to resolve customer service interactions at scale and power a generative AI assistant serving millions of users across 17 languages.
Role type
Senior backend engineer specializing in Agentic AI and Generative AI
Builds
Autonomous conversational agents and backend infrastructure for a customer service assistant
Domain
Retail / Customer Service / Generative AI
Deliverable
production ML models | product features
Required skills
Python backend development, FastAPI, asynchronous programming, LLMs and Generative AI, API integration, Google Cloud Platform (GCP), security and privacy for AI systems
Preferred skills
Agentic AI architectures (LangGraph, LangChain, CrewAI), virtual assistant development, NLU/NLP, LLM observability tools (Langfuse, LangSmith), PII detection and masking
Technologies
Python, FastAPI, Google Cloud Platform (Kubernetes, Pub/Sub, Secret Manager, Vertex AI), Salesforce, LangGraph, LangChain, CrewAI, Langfuse, LangSmith
Responsibilities
Design and develop conversational agents with Generative AI and multi-agent architectures; Build and maintain the assistant backend in Python deployed on GCP; Integrate the assistant with external systems and channels; Collaborate with computational linguists on prompt strategy and guardrails; Implement observability and evaluation pipelines for LLMs; Apply security and privacy best practices including PII detection and GDPR compliance
Seniority
Senior, hands-on IC