Director of Service Operations - Data Centers
Core
Deliver exceptional aftersales support and manage field service strategies for stationary power generation equipment in data centers and industrial settings.
Role type
Director of Service Operations
Builds
Aftersales support operations, field service organizations, and dealer support strategies for power generation systems.
Domain
Industrial power generation, data center infrastructure, stationary power systems.
Deliverable
client delivery
Required skills
Management of 24/7 support operations, field service leadership, dealer strategy development, technical troubleshooting of power generation equipment, cross-functional collaboration, process improvement, stakeholder relationship management.
Preferred skills
PMP certification, Lean Six Sigma certification, CMRP, CTSP, CSM, Uptime Institute credentials (ATD, ATS, AOP).
Technologies
SAP, Salesforce.
Responsibilities
Oversee 24/7 consumer support operation of 100+ agents, build and mentor field service teams, execute regional dealer and training strategies, troubleshoot technical issues for stationary power equipment, implement support strategies to enhance customer satisfaction, drive continuous improvement to reduce downtime, partner with product development and sales teams.
Seniority
Director, strategic leadership & operational management