Identity Operations Manager - SailPoint
Core
Lead a regional team of Identity Operations Engineers to oversee day-to-day Identity Governance & Administration (IGA) operations for Middle East clients, ensuring SLA compliance and operational excellence.
Role type
Senior IC Identity Operations Manager (SailPoint)
Builds
Secure, reliable, and scalable identity services for enterprise clients
Domain
Identity Management (IAM) / Cybersecurity
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership, IAM operations management, SailPoint IdentityIQ/IdentityNow/ISC, Cloud platforms (AWS/Azure), Access reviews, Identity lifecycle governance, Incident escalation, Process optimization
Preferred skills
SailPoint customization, Identity protocols (SAML/OAuth/SCIM), Additional IAM platforms (Okta/Oracle/IBM), Java troubleshooting, Active Directory/Azure AD, IAM governance workflows
Technologies
SailPoint IdentityIQ, IdentityNow, Identity Security Cloud, AWS, Azure, SAML, OAuth, SCIM, REST APIs, Java, Active Directory, Azure AD
Responsibilities
Lead and mentor a team of Identity Operations Engineers, oversee daily IGA operations and SLA adherence, act as primary escalation point for high-priority identity incidents, drive continuous improvement and process optimization, monitor performance metrics and KPIs, participate in on-call rotation for P1 issues
Seniority
Senior, hands-on IC with people leadership