Senior EUC & Telephony Engineer
Core
Lead the optimization, support, and continuous improvement of modern workplace technologies, including endpoint management and enterprise telephony platforms.
Role type
Senior IC EUC & Telephony Engineer
Builds
Secure, reliable, and high-performing endpoint and collaboration services for industrial sector employees
Domain
Industrial sector IT infrastructure and modern workplace
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft Intune administration, endpoint management, enterprise telephony support, unified communications troubleshooting, root cause analysis, technical documentation, SLA/KPI management
Preferred skills
Microsoft certifications, vendor management, automation initiatives
Technologies
Microsoft Intune, Microsoft Teams Telephony, Cisco Webex
Responsibilities
Manage and optimize Microsoft Intune and endpoint management solutions; Support and maintain enterprise telephony and collaboration platforms; Provide Level 3 support and lead resolution of complex incidents; Monitor platform performance and implement proactive improvements; Develop technical documentation and operational standards; Partner with stakeholders and vendors to deliver technology services
Seniority
Senior, hands-on IC