Supervisor Technical Service
Core
Supervising a Dealer Technical Support Team to handle product failure analysis, warranty claims, and technical troubleshooting for Generac power products.
Role type
Technical Service Team Supervisor
Builds
Warranty claims and technical support workflows for rental, construction, and industrial markets
Domain
Industrial power generation and engine maintenance
Deliverable
client delivery
Required skills
mechanical and electrical theory, engine maintenance and troubleshooting, warranty system navigation, team mentoring, performance management, data reporting
Preferred skills
SAP/ERP usage, bilingual Spanish
Technologies
Microsoft Office Suite, SAP
Responsibilities
Answer in-bound calls from Dealer Technicians, gather and prepare documentation regarding product failure, assist in determining root cause by analyzing failure modes, troubleshoot warranty system navigation and submit claims electronically, select, coach and develop staff, track and create reports on specific key performance indicators
Seniority
Mid-level, hands-on IC with team leadership