Consulting Operations Manager

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Outstanding opportunity to join our Practice Management team, the financial backbone of the practice. The team turns financial data into insight, monitors profitability and plan attainment, and gives leaders the reporting they need to run the business.

The Operations Manager, Practice Management is responsible for providing financial and operational support to practice leaders and service teams with a focus on Strategic Leadership, Strategy Implementation Management, Operational Optimization, and Operational Team Support. In this capacity, the role helps ensure tools, processes, systems, and reporting exist and effectively support business performance, engagement economics, utilization, realization, margin, forecasting, and the delivery of quality services to RSM's clients.

Financial Performance Management & Reporting - Analysis | Insight | Forecasting

• Monitor and analyze the financial health of the assigned practice, including engagement economics, utilization, realization, margin, forecasting, and plan attainment.

• Prepare, maintain, and interpret recurring financial and operational reporting for practice leaders; assess information for reasonableness, accuracy, trends, and business impact.

• Identify risks, opportunities, and underperforming areas; summarize findings and recommendations that help leaders make informed business decisions.

• Support forecast, budget, and planning processes by coordinating inputs, validating assumptions, tracking variances, and communicating key insights.

Practice Operations & Planning Support - Business Lifecycle | Leadership Support

• Partner strategically with assigned practice leadership to support execution of short- and long-term goals and translate priorities into practical operating plans.

• Provide operational support across the client delivery lifecycle, including monitoring process adherence, supporting issue resolution, and coordinating follow-through on priority actions.

• Develop reporting packages for practice management and leadership discussions.

• Communicate financial and operational updates to stakeholders in a clear, concise, and audience-appropriate manner.

Process, Project & Systems Execution - Management | Optimization | Controls

• Create and execute project plans for practice management initiatives; revise plans as needed to address changing requirements, risks, and stakeholder needs.

• Manage reporting, process improvement, and systems-related initiatives in partnership with practice leaders, operations liaisons, Finance, Technology, Human Resources, Sales, Marketing, Legal, and other internal teams.

• Develop, document, and maintain efficient support processes and standard operating procedures that improve reporting consistency, data quality, operational effectiveness, and leadership visibility.

• Recognize and determine appropriate corrective action to ensure projects and internal initiatives are delivered on time, within scope, and aligned with business objectives.

Stakeholder Collaboration, Coaching & Change Support - Partnership | Guidance

• Serve as a trusted operational and financial partner to practice leadership, service teams, and operations peers, helping connect business priorities, reporting needs, and execution plans.

• Provide day-to-day coaching, guidance, and knowledge sharing to operations team members or liaisons; review work products as appropriate and promote consistent practices.

• Support change implementation by preparing communications, training materials, process guidance, and adoption support for new or improved practice management processes.

REQUIRED QUALIFICATIONS

• Bachelor's degree required.

• Minimum of five years of experience working with management-level individuals.

• Minimum of five years of experience working in a professional services firm; consulting preferred.

• Minimum of three to five years working in operations, finance, practice management, or a related area with the ability to effectively manage multiple projects.

• Experience analyzing financial information, including engagement economics, utilization, realization, margin, forecasting, profitability, or plan attainment preferred.

• Previous experience managing, coaching, or guiding others in a team environment, directly or indirectly.

• Experience navigating a matrix reporting environment and solving or resolving complex issues.

• Advanced Microsoft Office skills, particularly Excel, PowerPoint, Word, and Outlook.

• Strong financial, analytical, organizational, and communication skills.

SPECIAL REQUIREMENTS SPECIFIC TO JOB

• Ability to work in a large, complex, dynamic organization where ambiguity and change exist - Required.

• Ability to work effectively with all levels of employees, including senior leadership - Required.

• Ability to work autonomously and as a team leader - Required.

• Strong problem solving and analysis skills - Required.

• Strong organization, prioritization, and time management skills - Required.

• Requires strong analytical skills and the ability to process financial information for reasonableness and accuracy.

• Ability to supervise and review the results of projects or assignments.

• Ability to train, mentor, and provide guidance and feedback to other team members.

LEADERSHIP SKILLS

• Required to effectively communicate across all levels; knows audience and adapts appropriately, effective facilitation/presentation skills and strong listening skills.

• Demonstrated success in influencing and engaging stakeholders, building collaborative relationships while managing conflicting priorities - Required.

• Demonstrated ability to respond positively to changing circumstances, seek and implement change to drive business improvement, and serve as a model of change - Required.

• Ability to motivate, inspire, and develop individuals and teams to collaborate and deliver to their highest potential - Required.

• Ability to define business requirements, present options, and secure management buy-in on appropriate solutions.

• Ability to support and assist with change implementation.

PREFERRED REQUIREMENTS

• Project management certification or formal project management training preferred.

• Experience with reporting automation, dashboarding, financial planning, or performance reporting preferred.

• Experience supporting practice profitability, forecasting, utilization, realization, or engagement economics preferred.

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. 

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected].

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $102,800 - $176,000

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.