Customer Advocacy Generalist 1
Core
Primary notification and consolidation point for receiving, processing, analyzing, and reporting product complaints to ensure product safety and effectiveness.
Role type
Entry-level medical device quality compliance specialist
Builds
Compliance documentation and regulatory reporting for continuous glucose monitoring (CGM) devices
Domain
Medical device / Diabetes technology / Regulatory compliance
Deliverable
Dashboards & analysis
Required skills
Analytic ability, knowledge of medical device regulations (CFR 803, CFR 820, MDD, ISO 13485), data entry, documentation, intermediate computer software skills
Preferred skills
Knowledge of diabetes and CGM technology, certification in engineering or quality discipline
Responsibilities
Review and evaluate complaint investigations, maintain problem logs to identify recurring issues, document and track contact information and reported issues, perform routine complaint system data entry, assist with special projects under supervision
Seniority
Entry-level (0-2 years experience)
