Support Center Technician
Core
Provide technical assistance, troubleshooting, and support for refrigeration and controls systems powering food retail and commercial environments.
Role type
Support Center Technician (HVACR/Controls)
Builds
Reliable operation and optimization of refrigeration and control systems for food retail and commercial clients
Domain
HVACR, Refrigeration, Building Automation Systems (BAS/BMS)
Required skills
troubleshooting electrical or controls systems, building automation (BAS/BMS) experience, refrigeration system knowledge, report generation, technical documentation, training delivery
Preferred skills
food retail case controller experience, field or contractor installation experience, reading electrical prints and communications systems
Responsibilities
Serve as primary point of contact for technical assistance, diagnose and resolve issues with compressors/valves/controls/refrigerant circuits, collaborate with field technicians and engineers, maintain support records, generate performance reports, create technical documentation, conduct training sessions
Seniority
Mid-level, hands-on IC