Customer Service Representative
Core
Handle order entry, process customer quotes and firm orders, and manage shipping documentation for a global climate technology company.
Role type
Customer Service Representative (Order Entry)
Builds
Customer quotes, firm orders, and shipping records
Domain
HVACR and cold chain logistics
Deliverable
product features
Required skills
Order entry, ERP systems (Oracle, JDE), document filing, shipping date updates, inbound call handling, email response
Preferred skills
Export knowledge, International Business background
Responsibilities
Process daily customer quotes and firm orders via Oracle and JDE, file customer profiles for new orders and shipments, index documents in Onbase, update shipping dates in Oracle, acknowledge orders and shipping, support other business units during transitions and peak seasons, take inbound calls and respond to emails
