Warranty Center Supervisor/Quality Supervisor
Core
Oversee day-to-day operations of the Warranty Centre, lead a team of technicians, and ensure highest standards of service, quality, and safety.
Role type
Supervisor (Warranty/Quality)
Builds
Warranty resolution processes and quality assurance for HVACR products
Domain
HVACR manufacturing and cold chain
Required skills
personnel management, performance tracking, KPI monitoring, equipment maintenance coordination, audit readiness, continuous improvement, complaint investigation
Preferred skills
technical engineering background, familiarity with multinational organizational structures
Technologies
personnel management tools, performance tracking systems
Responsibilities
Lead and support a team of technicians, ensure health safety and environmental policies are followed, coordinate training for new staff, monitor performance indicators, oversee maintenance of equipment and facilities, work with customer-facing teams to resolve product issues, drive continuous improvement initiatives, support audit readiness
Seniority
Mid-level, hands-on IC