Warranty Center Supervisor/Quality Supervisor
Core
Oversee day-to-day operations of a Warranty Centre, lead a team of technicians, and ensure high standards of service, quality, and safety for HVACR products.
Role type
Warranty Centre Supervisor / Quality Supervisor
Builds
Warranty resolution processes and quality assurance for HVACR equipment
Domain
HVACR (Heating, Ventilation, Air Conditioning, and Refrigeration) manufacturing and cold chain
Deliverable
client delivery
Required skills
personnel management, performance tracking, KPI monitoring, equipment maintenance oversight, complaint investigation, audit compliance, continuous improvement
Preferred skills
technical engineering background, multinational organization experience
Technologies
personnel management tools, performance tracking systems
Responsibilities
Lead and support a team of technicians, ensure health and safety policies are implemented, coordinate staff training, monitor performance indicators, oversee equipment maintenance, resolve product issues and manage complaints, drive continuous improvement initiatives, support audit readiness
Seniority
Mid-level, hands-on IC