Warranty Analyst
Core
Process customer warranty claims, approve/reject line returns, and manage credit memos for HVACR and cold chain equipment.
Role type
Warranty Analyst
Builds
Warranty claim resolutions and credit/debit memos for OEM customers
Domain
HVACR and cold chain logistics
Deliverable
client delivery
Required skills
Tavant system navigation, CATS report analysis, bulk data file validation, warranty guideline application, credit memo generation, system issue identification
Preferred skills
None stated
Technologies
Tavant, CATS
Responsibilities
Create warranty claims in Tavant on behalf of customers; Pull and review CATS reports to evaluate line return claims; Prepare and submit bulk claim files for Big 6 OEM customers; Approve or reject warranty credit for AC OEM claims and generate credit/debit memos; Identify issues with the Tavant system and work with support to provide sustainable solutions
Seniority
Individual Contributor