Customer Service Officer
Core
Greet and assist customers in renting vehicles, process rental agreements, promote and upsell additional products and services, and maintain vehicles.
Role type
Sales & Customer Service Officer
Builds
Car rental transactions and upsell opportunities for Europcar
Domain
Automotive rental / Mobility services
Deliverable
product features
Required skills
Sales, customer service, vehicle inspection, vehicle detailing, refueling, computer systems proficiency, shift flexibility
Preferred skills
Car rental experience, valid driver's license with clean record
Responsibilities
Greet and assist customers in renting vehicles, Process rental agreements accurately, Promote and upsell additional products and services, Address customer inquiries and concerns, Achieve or exceed individual and team sales targets, Inspect vehicles before and after rental periods, Detailing and cleaning vehicles, Refuel and transport vehicles