Senior Manager, Operations Communication
Core
Strategic communications partner to senior leaders, developing and executing communication strategies to advance business priorities, strengthen culture, and support organizational transformation.
Role type
Senior Manager, Internal Communications
Builds
Integrated communications plans, change management strategies, and leadership messaging for global operations and technology transformations.
Domain
Fintech / Enterprise Communications / Organizational Change
Deliverable
product features
Required skills
Strategic communications planning, change management, stakeholder influence, cross-functional collaboration, content strategy, project management, data-driven measurement, business acumen, ambiguity navigation, AI tool proficiency
Preferred skills
Master's degree, experience with global operating model evolution
Technologies
AI-enabled tools, CRM platforms, contact center solutions, telephony systems, intranet, email, video, podcasts, internal social channels
Responsibilities
Develop and execute integrated communications plans for business initiatives and organizational transformation; Partner with senior leaders to translate business strategy into meaningful communications; Lead communications for large-scale technology implementations and global operating model changes; Create and manage content across multiple channels to reinforce culture and values; Measure communication effectiveness using engagement metrics and business outcomes.
Seniority
Senior, hands-on IC with strategic leadership
