Customer Service
Core
Front-line agents managing vehicle readiness and customer returns to ensure seamless rental experiences.
Role type
Customer Service Agent (Vehicle Operations)
Builds
Clean, inspected, and ready rental vehicles for immediate customer pick-up
Domain
Automotive rental / Mobility services
Deliverable
product features
Required skills
Vehicle inspection, contract review, customer greeting, inventory management, paperwork completion
Preferred skills
Troubleshooting, patience, people skills
Technologies
None stated
Responsibilities
Conduct vehicle inspections for damage and mileage, secure keys and remove customer belongings, review rental contracts and explain charges, maintain clean ready line areas, facilitate vehicle exchanges and swaps, assist customers with luggage and car location
Seniority
Entry-level, hands-on IC
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