Customer Service - Return Agent
Core
Front-line agents responsible for inspecting returned vehicles, managing keys, processing paperwork, and preparing cars for customer pickup.
Role type
Customer service agent (vehicle return and preparation)
Builds
Clean, inspected, and ready-to-rent vehicles for customers
Domain
Automotive rental services
Deliverable
physical/clinical work
Required skills
Valid driver's license, vehicle inspection, paperwork processing, customer interaction, inventory management
Responsibilities
Inspect returning vehicles for damage and record mileage, secure vehicle keys and remove personal belongings, complete rental contract reviews and charge explanations, maintain clean and organized vehicle ready lines, facilitate vehicle exchanges and swaps, move and park cars within the facility
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