Returns Agent
Core
Assist customers with vehicle returns at a car rental location, ensuring timely handovers and accurate damage/condition checks.
Role type
Customer Service Returns Agent
Builds
Vehicle return process for car rental customers
Domain
Automotive rental / Customer service
Deliverable
client delivery
Required skills
Valid full driving licence, 4+ years driving experience, face-to-face communication, teamwork, flexibility with shifts
Responsibilities
Assist customers in car parks at the beginning and end of rental experience, ensure continued excellence in customer service and damage standards, complete administration accurately according to operating procedures, process workshop vehicles according to operating procedures
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