Staff AI/ML Engineer
Core
Drive innovation and evolution of Conversational AI solutions, specifically Generative AI systems and Agentic Virtual Agents, at global scale.
Role type
Staff AI/ML Engineer (Agentic Systems)
Builds
Autonomous, reliable, multilingual, and voice-capable Agentic Virtual Agents
Domain
Enterprise Conversational AI / Generative AI
Deliverable
production ML models
Required skills
Agentic architecture design, LLM evaluation and monitoring, distributed systems, cloud infrastructure, technical leadership, cross-functional partnership
Preferred skills
LLM fine-tuning/distillation, voice AI (ASR/TTS), MLOps/LLMOps, enterprise AI governance, open-source contributions
Technologies
AWS, Azure, GCP, LLMs, RAG, multi-agent patterns
Responsibilities
Define architecture and roadmap for agentic platform, build evaluation foundations for non-deterministic systems, improve reliability and cost of production agents, extend agents to complex workflows and voice, apply research to production, lead cross-functional initiatives and mentor engineers
Seniority
Staff, technical leadership & mentorship
