Agent de retours F/H
Core
Customer service agent handling vehicle returns, contract modifications, and fleet administrative follow-up at a car rental agency.
Role type
Customer service agent (vehicle returns)
Builds
Car rental services for individual and business customers
Domain
Automotive rental / Mobility services
Deliverable
client delivery
Required skills
Customer relations, English language proficiency, Teamwork, Shift work flexibility, Valid driver's license (Permis B)
Preferred skills
None stated
Technologies
None stated
Responsibilities
Greet customers during vehicle returns, Advise customers on vehicles and contract terms, Modify and complete rental contracts and vehicle inspection reports, Accompany customers and apply loyalty policies, Inspect returned vehicles and process billing/accident reports, Apply safety and control procedures, Resolve customer complaints, Follow up on fleet administrative reports and damage claims, Ensure communication between teams
Seniority
Entry-level / Individual Contributor