Customer Service Manager
Core
Lead the market-specific supply organization to ensure operational excellence, drive customer collaboration, and achieve top-tier supplier status in the Advantage Survey.
Role type
Senior Customer Service Manager (Supply Chain)
Builds
Market logistics operations, joint business plans, and supply continuity strategies for premium drinks brands.
Domain
FMCG / Consumer Packaged Goods (Alcohol)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
End-to-end supply chain management, Integrated Business Planning (IBP), S&OP/S&OE, logistics network optimization, change management, cost reduction strategy, data analytics, stakeholder influence, team leadership.
Preferred skills
MBA or MSc in Supply Chain, experience in Modern Retail, advanced planning tools, digital control towers, Power BI.
Technologies
Power BI, digital control towers, advanced planning tools
Responsibilities
Drive OTIF/OSA metrics and operational reliability; manage market logistics operations for cost and compliance; lead supply business continuity and risk management; coach the in-market supply organization; partner with Commercial and Procurement for joint value creation; implement cost-saving initiatives and brand change projects.
Seniority
Senior, hands-on IC with leadership responsibilities