Senior AI Solutions Architect
Core
Shape the architecture of enterprise AI solutions that improve customer and employee experiences by translating business objectives into secure, scalable solutions across Genesys Cloud, AI services, and data platforms.
Role type
Senior IC AI Solutions Architect (Enterprise)
Builds
Enterprise AI-powered customer experience programmes, virtual agents, agent copilots, knowledge systems, and workflow automation
Domain
Enterprise Customer Experience / AI Orchestration / Cloud Architecture
Deliverable
production ML models
Required skills
Enterprise solution architecture, Genesys Cloud architecture, AI solutions design, cloud architecture, API design, enterprise integrations, data platform design, automation design, conversational AI, responsible AI, technical leadership, mentoring
Preferred skills
Professional services experience, enterprise consulting, presales support, reference architecture development
Technologies
Genesys Cloud, AI services, enterprise applications, data platforms, third-party technologies
Responsibilities
Own end-to-end architecture for AI-powered customer experience programmes; Design integrations across Genesys Cloud, AI services, enterprise applications, data platforms, and third-party technologies; Lead architecture workshops and technical design sessions; Drive technical governance throughout delivery; Design AI solutions spanning virtual agents, agent copilots, knowledge systems, workflow automation, and analytics; Define data, integration, security, and responsible AI requirements for enterprise deployments; Mentor consultants and contribute reusable reference architectures, technical standards, and best practices
Seniority
Senior, hands-on IC with significant influence