Associate Technical Support Specialist

Boston, MA, USA💼 Full-time💰 $55,000–$55,000🗓 2026-09-17 → 2026-09-25

Core

Resolve software issues for PTC's Windchill PLM product by collaborating with customers and internal teams to diagnose deployment, customization, and operational problems.

Role type

Associate Technical Support Specialist (PLM)

Builds

Production support for Windchill PLM software

Domain

Product Lifecycle Management (PLM), Enterprise Software

Deliverable

client delivery

Required skills

Java, SQL, web application administration, relational database management, server configuration, load balancing, basic diagnostic skills

Preferred skills

familiarity with open-source projects (Apache Web-Server, Tomcat, OpenDS), enterprise business applications

Technologies

Java, SQL, Apache Web-Server, Apache Tomcat, OpenDS

Responsibilities

Collaborate with System Administrators, Field Consultants, Developers, and Engineers to diagnose and resolve software issues; Document solutions and provide on-site assistance for complex customer issues; Ensure easy access for customers via preferred channels (phone, email, desktop sharing); Work with global offices to provide first-class support for mission-critical customers

Seniority

Junior, 0-2 years experience

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About Ptc

PTC has a unique culture, which is fast-paced, driven and self-reliant. We are looking for talented, enthusiastic, and career-minded individuals to join our Professional Services PMO organization where you will have the opportunity to lead consulting services projects while working with a well-established and growing number of companies in a range of industries. From Aerospace & Defense to High Tech to Industrial Products and even Footwear & Apparel, PTC’s customer base is as far reaching as the products you use every day. As a member of the Global PMO team, you lead clients to value with PTC