Associate Product Analyst (Technical Support)
Core
Provide technical support and advice for PTC's Product Lifecycle Management (PLM) applications (Windchill) to customers and partners in mission-critical environments.
Role type
Associate Product Analyst (Technical Support)
Builds
Support services for SaaS, hosted, or on-premises PLM environments
Domain
Industrial software / Product Lifecycle Management
Deliverable
client delivery
Required skills
Client-Server architecture support, Database administration (Oracle, MS SQL Server), Operating Systems (Windows Server, Linux), Cloud platforms (Azure, AWS, GCP), RESTful API understanding, Object-Oriented programming (Java), Technical documentation, ITIL-based service management
Preferred skills
Web services development, HTML/XML, Mentoring and training peers, Multicultural communication
Technologies
Windchill PDMLink, Windchill ProjectLink, Salesforce, Oracle 19, MS SQL Server, Windows 10/11, Windows Server 2016-2022, RHEL, Ubuntu, CentOS, Microsoft Azure, AWS, GCP
Responsibilities
Log and track issues using Salesforce case management, Provide extended support activities including technical trainings and webinars, Create and publish knowledge articles, Identify and recommend product training opportunities, Manage multiple urgent issues in parallel
Seniority
Junior, entry-level IC