Senior Cloud Operations Manager
Core
Lead a team of engineers to design, build, and operate secure, scalable cloud infrastructure for ServiceMax commercial and FedRAMP product areas.
Role type
Senior Cloud Operations Manager (Team Lead)
Builds
Secure, scalable cloud infrastructure for ServiceMax commercial and FedRAMP product areas
Domain
Cloud Infrastructure & Security (AWS, FedRAMP)
Deliverable
production ML models | infrastructure
Required skills
Cloud infrastructure operations, cloud security, AWS, container technologies (Docker, Kubernetes), infrastructure-as-code (Terraform, Ansible), Unix/Linux, shell scripting, CI/CD pipelines, AI/ML for operations
Preferred skills
AWS Certified Solution Architect Professional, AWS Certified Solution DevOps Engineer Professional, AWS Certified Developer Professional
Technologies
AWS, Docker, Kubernetes, Terraform, Ansible
Responsibilities
Lead team of engineers designing and operating secure cloud infrastructure; Partner with Cyber Security to implement FedRAMP controls and incident response; Improve operational processes, tooling, and on-call practices; Coach and mentor engineers; Drive infrastructure-as-code and self-service automation; Own capacity planning, performance tuning, and cloud cost optimization; Partner with Engineering on deployment and change management practices; Work cross-functionally to prioritize reliability work; Evaluate and adopt AI-assisted operations.
Seniority
Senior, hands-on IC with team leadership
