Scrum Master & Platform Reporting Analyst, ServiceNow
Core
Enable Agile delivery and drive data-driven decision-making for the ServiceNow platform team by facilitating ceremonies, managing backlogs, and owning platform reporting and analytics.
Role type
Senior IC Scrum Master & Platform Reporting Analyst
Builds
AI-powered experience orchestration platform (ServiceNow)
Domain
Enterprise SaaS / Customer Experience / AI
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Scrum, Kanban, ServiceNow platform, ITIL/ITSM, Jira, executive reporting, backlog management, stakeholder collaboration
Preferred skills
Scrum/PMP/Kanban certification, ServiceNow CSA certification
Technologies
ServiceNow, Jira, Excel, Power BI, Tableau, ServiceNow Performance Analytics
Responsibilities
Facilitate Scrum and Kanban ceremonies; Support demand management and backlog prioritization; Remove delivery impediments; Coach teams on Agile principles; Prepare executive-level presentations and reports; Own overall reporting, metrics, and KPIs; Build and maintain dashboards for senior management
Seniority
Senior, hands-on IC
