User Experience Data Analyst
Core
Build, support, and operate AI-powered analytics tools and dashboards to translate product telemetry into actionable insights for customer experience teams.
Role type
Mid-level product data analyst (analytics instrumentation & AI output validation)
Builds
Dashboards, product analytics tools, and AI-driven SQL/metric validation pipelines
Domain
SaaS / Customer Experience / AI Analytics
Deliverable
dashboards & analysis
Required skills
SQL (Snowflake preferred), data visualization, product analytics instrumentation, data quality validation, stakeholder communication, AI output sanity-checking
Preferred skills
Snowflake Cortex/semantic layers, event-level product usage data (funnels, sessionization), Python for automation, contact center analytics
Technologies
Snowflake, Heap, ContentSquare, SQL, Python
Responsibilities
Scope and execute independent data analyses for business problems; define and maintain product analytics event tracking taxonomy; build and maintain dashboards for business monitoring; validate AI-generated SQL and metric calculations; reconcile data discrepancies and document metric definitions.
Seniority
Mid-level, hands-on IC