Member Services and Operations Coordinator - HHPC
Core
Oversee daily operations of the Health and Human Performance Center, supervise frontline staff, manage facility usage, and resolve member service issues.
Role type
Member Services and Operations Coordinator
Builds
A functional fitness and wellness facility serving students, faculty, staff, and the community
Domain
Higher education / Health and Human Performance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Staff supervision and training, facility operations management, customer complaint resolution, financial process coordination, database management, policy development
Preferred skills
Experience with membership management systems, event coordination
Technologies
Transact, membership management database system
Responsibilities
Supervise and evaluate facility managers and member services staff, coordinate facility usage for college and community events, resolve customer complaints and registration issues, manage financial processes including deposits and reconciliation, operate and manage the membership database, develop and review policies and procedures
Seniority
Mid-level, hands-on IC
