Operations Coordinator
Core
Operations Coordinator managing last-mile logistics sorting, shipping, receiving, and inventory operations at a Canadian logistics leader.
Role type
Operations Coordinator
Builds
Last-mile logistics network across three continents
Domain
Logistics / Supply Chain
Required skills
Package scanning and sorting, manifest verification, warehouse system maintenance, shipment and receipt management, inventory management, data entry, Power BI report review, daily reporting, new hire training, customer service, problem resolution, SOP adherence, safety protocol compliance
Preferred skills
None stated
Technologies
Power BI
Responsibilities
Unload trailers and verify freight against manifests; Scan, sort, and process packages including damaged items and returns; Conduct van audits and support sorting operations; Supervise shipping, receiving, and inventory management; Maintain warehouse systems and operational efficiency; Process declarations and complete required documentation; Manage customer pickups and receive assistance; Resolve delivery issues following SOPs; Escalate special cases to management; Print labels and prepare documentation; Process broker declarations and return shipments; Prepare daily reports and maintain accurate records; Perform data entry tasks as needed; Assign and monitor work tasks including Power BI report reviews; Train and mentor new employees; Collaborate with operations teams to maintain quality standards; Maintain a clean, organized, and safe work environment; Respond to customer requests via phone and email; Process customer service email requests; Clean and organize workspace and warehouse.
Seniority
Individual Contributor