Director, ZDC Operations
Core
Own the run-state of the Zelis Data Cloud (ZDC) foundation, ensuring reliability, monitoring, and operational quality of production data pipelines on Snowflake.
Role type
Director, Data Operations / Data Reliability Engineering
Builds
A Center of Excellence (CoE) model for DataOps/DRE, enabling automation, L1 support via Global Operations Center (GOC), and scalable data pipeline operations.
Domain
Healthcare data infrastructure, Snowflake platform, DataOps, SRE
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Snowflake administration, job orchestration (Airflow/dbt), incident management, SRE practices, team leadership, data quality testing frameworks, operational metrics definition
Preferred skills
Data observability platforms, RPA automation, medallion architecture, ModelOps/MLOps, HIPAA/PHI compliance
Technologies
Snowflake, Airflow, dbt, PagerDuty, Jira, Confluence, AWS
Responsibilities
Establish a distributed L1/L2/L3 support structure; define and hold data SLAs/SLOs; manage orchestration and recovery; lead the DRE function; coordinate DBA support; deploy data observability tooling; steward Snowflake compute and compliance.
Seniority
Director, hands-on leadership