Operations Analyst – ECR Inquiry & Dispute Intake
Core
Manage daily intake, screening, classification, and routing of Expert Claims Review (ECR) inquiries and disputes for healthcare payers and providers.
Role type
Operations Analyst (Claims Intake & Dispute Management)
Builds
Operational workflows for ECR solutions supporting healthcare payers and providers
Domain
Healthcare / Revenue Cycle Management / Claims Operations
Deliverable
Dashboards & analysis | client delivery
Required skills
Healthcare claims processing, dispute management, operational workflow management, data analysis, process optimization, Microsoft Office Suite, claims management systems
Preferred skills
AI-enabled workflow tools, healthcare industry experience, revenue cycle operations
Technologies
Microsoft Office Suite, claims management systems, AI-enabled workflow automation platforms
Responsibilities
Manage intake, screening, classification, and distribution of ECR inquiries and disputes; Monitor workflow performance against SLAs; Analyze trends and provide operational reporting; Partner with teams to optimize processes and automation; Support training and documentation of intake procedures.
Seniority
Mid-level, hands-on IC