Quality Specialist
Core
Architecting a Quality Management System (QMS) and leading the migration of business processes from various countries into a Shared Services Center (SSC).
Role type
Senior Quality Management & Process Migration Specialist
Builds
Robust QMS, ISO 9001 certified processes, and standardized service delivery within the SSC.
Domain
Business Process Outsourcing (BPO) / Shared Services Center / Mobility Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Quality Management System (QMS) design, ISO 9001 certification planning, KPI definition and monitoring, internal audit planning, change management, process migration lifecycle management, stakeholder orchestration, risk mitigation, process mapping, presentation tools
Preferred skills
SSC experience, multicultural stakeholder influence
Technologies
Process mapping tools, presentation tools
Responsibilities
Design and deploy QMS across the SSC; Lead ISO 9001 certification roadmap; Define and report on Quality KPIs; Manage internal audit calendar; Plan and execute process migrations from countries to SSC; Bridge country leadership and SSC operational teams; Mitigate migration risks.
Seniority
Senior, hands-on IC