AI Architect
Core
Architecting and demonstrating Genesys AI solutions (predictive AI, Agentic Virtual Agents, Copilot) to drive customer loyalty and operational efficiency.
Role type
Senior IC AI Architect (Pre-sales & Strategy)
Builds
Genesys Cloud AI-powered Experience Orchestration platform
Domain
Customer Experience (CX) / AI / Enterprise Software
Deliverable
product features
Required skills
Modern AI technologies (ML, NLU/NLP, LAMs), advanced prompt engineering, Genesys architecture (A2A, MCP), solution design, C-level stakeholder influence, technical discovery, solutioning
Preferred skills
Agentic Virtual Agents expertise, Open Source AI landscape tracking, process optimization
Technologies
Genesys Cloud, A2A, MCP, LAMs
Responsibilities
Articulate and demonstrate product value to customers, design and prototype AI use cases, support pre-sales activities (demos, trials), provide feedback to Product Management, develop technical assets, influence CIO/CTO decision-makers
Seniority
Senior, hands-on IC