Customer Service Representative
Core
Primary point of contact at a veterinary clinic managing appointments, client communications, and administrative support for pets and owners.
Role type
Client Service Representative (CSR) in veterinary practice
Builds
Efficient daily workflow and positive client experiences at a veterinary clinic
Domain
Healthcare / Veterinary Services
Deliverable
client delivery
Required skills
phone etiquette, appointment scheduling, lobby triage, multi-line telephone operation, payment processing, client record management, multitasking, problem solving
Preferred skills
Veterinary Electronic Medical Records (Avimark, Cornerstone), customer service experience, veterinary medical terminology
Technologies
Avimark, Cornerstone, multi-line telephone system, computer systems
Responsibilities
Schedule and prioritize appointments and lobby triage; answer calls and route messages; process payments and maintain cash drawer; update client and pet records; handle emotional or emergency client situations
Seniority
Entry-level to Individual Contributor