Reception Supervisor
Core
Lead the front desk team to ensure smooth daily operations and exceptional client experience at a veterinary hospital.
Role type
Front office supervisor (veterinary)
Builds
Client relationships and front desk team performance
Domain
Veterinary services / Healthcare
Deliverable
client delivery
Required skills
Team leadership, scheduling management, client communication, operational auditing, training development, performance coaching
Preferred skills
Veterinary knowledge, degree in veterinary field, prior supervisory experience
Technologies
Electronic medical records system
Responsibilities
Lead and support the reception team through coaching and mentorship, manage staff scheduling and appointment flow, partner with leadership on hiring and training, address performance concerns, audit end-of-day processes, maintain training materials and SOPs
Seniority
Mid-level supervisor