Customer Service Representative - Aborn Pet Hospital
Core
Front-desk representative for a veterinary hospital handling phone calls, appointments, patient admission/discharge, payments, and client communication.
Role type
Customer Service Representative (Veterinary)
Builds
Patient appointment schedules, payment records, and client communication logs
Domain
Veterinary Services / Healthcare Administration
Deliverable
product features
Required skills
Telephone etiquette, Appointment scheduling, Payment processing, Client relations, Medical record management, Emergency triage
Preferred skills
Electronic medical record (EMR) system experience, Veterinary setting experience
Technologies
Computerized scheduling programs, Electronic medical record systems
Responsibilities
Answer incoming calls and route to appropriate staff, Schedule outpatient and surgical appointments, Admit and check out patients, Process payments and manage financial records, Communicate medical instructions and hospital policies to clients, Handle client complaints and inquiries
Seniority
Entry-level to Mid-level, hands-on IC