Customer Service Representative
Core
Greet clients and pets, schedule appointments, process payments, and maintain medical records at a veterinary clinic.
Role type
Front-desk Customer Service Representative
Builds
Patient flow and client experience for Oakdale Veterinary Center
Domain
Veterinary services / Healthcare administration
Deliverable
product features
Required skills
Appointment scheduling, payment processing, client communication, medical record management, multitasking, attention to detail, computer literacy, financial transaction handling
Preferred skills
Veterinary hospital experience, familiarity with veterinary terminology, experience with veterinary practice-management software, handling difficult client interactions, knowledge of basic veterinary services
Technologies
Veterinary practice-management software
Responsibilities
Greet clients and their pets, answer telephone calls, schedule appointments, process payments and invoices, maintain client and patient information in the practice management system, assist with medical record requests, maintain the reception area
Seniority
Entry-level, hands-on IC