Customer Service Representative
Core
Primary point of contact for a veterinary clinic, managing appointments, client communications, and administrative support to ensure efficient daily workflow and positive client experiences.
Role type
Client Service Representative (Veterinary Clinic)
Builds
Efficient daily clinic operations and positive client interactions
Domain
Veterinary Services / Healthcare Administration
Deliverable
dashboards & analysis
Required skills
Multi-line telephone operation, appointment scheduling, lobby triage, payment processing, client record management, multitasking, problem-solving, computer efficiency
Preferred skills
Veterinary Electronic Medical Records (Avimark, Cornerstone), customer service experience, veterinary medical terminology
Responsibilities
Manage scheduled appointments and lobby triage; operate multi-line telephone system; process payments and maintain cash drawer; update client and pet records; handle administrative tasks like scanning and faxing
Seniority
Entry-level, individual contributor