Customer Service Representative
Core
Primary point of contact for a veterinary clinic, managing appointments, client communications, and administrative support to ensure efficient daily workflow and compassionate service.
Role type
Client Service Representative (Veterinary Clinic)
Builds
Clinic operations and client experience
Domain
Veterinary healthcare / Animal medicine
Deliverable
client delivery
Required skills
phone etiquette, appointment prioritization, multi-tasking, problem solving, cash handling, record management, computer efficiency
Preferred skills
Veterinary Electronic Medical Records (EMR) experience, veterinary medical terminology knowledge, prior customer service experience
Responsibilities
Manage scheduled appointments and lobby triage; operate multi-line telephone system; handle client payments and cash drawer; maintain client and pet records; provide administrative support (scanning, faxing, emailing)
Seniority
Entry-level to Junior
