Customer Service Representative
Core
Primary point of contact at a veterinary clinic handling client interactions, scheduling, recordkeeping, and cash processing.
Role type
Client Service Representative (Veterinary Clinic)
Builds
Patient appointment schedules, medical records, and financial transactions for a veterinary practice.
Domain
Healthcare / Veterinary Services
Required skills
telephone etiquette, active listening, appointment scheduling, recordkeeping, cash handling, data entry, triage, time management
Preferred skills
experience with Veterinary Electronic Medical Records (Impromed, Cornerstone, Ezyvet), veterinary medical terminology, one year of customer service experience
Responsibilities
Answer incoming calls and route messages; schedule outpatient and surgical appointments; enter and retrieve medical records; process payments and balance cash drawers; triage urgent-care patients; maintain client files and contact information.
Seniority
Entry-level to Junior