Director - Operations Control (hybrid)
Core
Managing reconciliations within the BPO/Operations control environment to ensure accurate, timely, and contract-compliant service delivery to clients.
Role type
Director of Operations Control / Reconciliation
Builds
Operational performance, control compliance, and client service delivery
Domain
Financial Services / Brokerage / Banking / Payments
Required skills
Reconciliation management, Break investigation, Operational risk, Internal controls, Audit readiness, Issue remediation, Service-level agreement management, Team leadership, Root-cause analysis, Governance reporting
Preferred skills
Series 99/7 certification, Advanced Excel, Workflow/reporting tools, IntelliMatch, Broadridge platforms (BPS, IMPACT, Proactive, PostEdge), SEC/FINRA requirements knowledge, Global operations experience, Process automation/transformation
Technologies
Excel, IntelliMatch, BPS, IMPACT, Proactive, PostEdge
Responsibilities
Direct daily reconciliation and operations control activities; Establish ownership and escalation thresholds for exceptions; Oversee control reporting and management information; Ensure material breaks are escalated and resolved; Lead root-cause analysis and strengthen preventive controls; Maintain audit-ready evidence and support audits; Manage capacity and contingency plans; Hire and develop managers; Own operational KPIs and governance reporting; Partner with technology and risk teams on process improvement; Provide control oversight during client onboarding and transitions.
Seniority
Director, strategic leadership with hands-on oversight