Assistant Manager
Core
Lead operations and staff at a pet care center, ensuring exceptional customer service and safety for pet guests.
Role type
Assistant Manager (Pet Care Operations)
Builds
Pet care services (boarding, grooming, daycare) for pet families
Domain
Pet industry / Hospitality
Deliverable
product features
Required skills
Staff management, scheduling, customer service, conflict resolution, inventory management, financial reporting, computer proficiency, problem-solving
Preferred skills
Veterinary/boarding/grooming experience, hospitality/retail background, associate or BS/BA degree
Technologies
Microsoft Office Suite, database applications
Responsibilities
Motivate, recruit, hire, train, coach, and counsel center staff; schedule staff to maintain payroll budget; resolve customer complaints; monitor financial reports and ensure bank deposits; manage inventory and supplies; serve as onsite manager in General Manager's absence; ensure facility compliance with labor laws.
Seniority
Individual Contributor, supervisory level