General Manager
Core
Lead day-to-day operations of a pet resort center, ensuring safety, operational excellence, and exceptional experiences for pets and pet parents.
Role type
General Manager (Pet Resort Operations)
Builds
Safe, efficient, and welcoming pet care environments
Domain
Pet care services / Hospitality
Required skills
People leadership, operational management, financial performance management, team recruitment and development, budgeting, inventory management, customer service, compliance management, local marketing
Preferred skills
Servant leadership, problem-solving, adaptability, physical stamina, passion for pets
Technologies
Point-of-sale systems, multi-line phone systems, computers
Responsibilities
Lead daily operations ensuring safety and service excellence; recruit, hire, coach, and retain high-performing teams; manage budgets, payroll, labor costs, and inventory; drive financial performance through KPI monitoring; resolve customer concerns and build client relationships; ensure compliance with employment and safety regulations; execute local marketing and community partnerships; maintain facility and equipment; monitor pet health and safety.
Seniority
Senior, hands-on IC
