Client Service Management Officer
Core
Manage the full B2B client lifecycle including onboarding, daily operations, issue resolution, and reporting for Acolin products.
Role type
Client Service Management Officer
Builds
Operational stability and client satisfaction for financial data services
Domain
Financial services / B2B client support
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
B2B client support, CRM management, data analysis (Excel pivot tables/VLOOKUP), contract management, invoicing, SOP documentation, cross-team coordination
Preferred skills
Funds data tools, Commission tools, additional languages
Technologies
CRM, Excel, internal databases
Responsibilities
Support client onboarding and daily operations; monitor and resolve client queries; coordinate task delivery across teams; maintain client data in systems; prepare routine and ad-hoc reports; support contract management and invoicing; document SOPs and training materials
Seniority
Mid-level, hands-on IC
