Customer Service Representative | Contact Centre | Fixed Term
Core
Frontline support for Westpac customers with everyday banking needs via inbound and outbound calls.
Role type
Customer Service Representative (Contact Centre)
Builds
Customer experience and resolution of banking enquiries
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Active listening, problem solving, empathy, attention to detail, adaptability, digital savviness, rapport building
Responsibilities
Handle customer enquiries through inbound and outbound calls, resolve a wide range of enquiries accurately and efficiently, connect customers with the right banker or specialist, build knowledge of banking products and digital tools
Seniority
Entry-level / Junior