Income Officer
Core
Collect rent and service charges, manage customer accounts, negotiate payment arrangements, provide welfare advice, and handle evictions for a housing provider.
Role type
Income Officer (Housing)
Builds
Rent and service charge collection service for a housing provider
Domain
Social housing / Private rented sector
Deliverable
client delivery
Required skills
knowledge of social housing/home ownership/private rented sector, welfare benefits knowledge, income management or debt recovery experience, decision-making skills, ability to prioritize workload
Preferred skills
experience in income management or debt recovery/collection
Responsibilities
Deliver rent & service charge collection service, monitor customer accounts, manage end-to-end processes, engage with external agencies, manage evictions
Seniority
Individual Contributor
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