Story Land - Guest Relations Host (Seasonal)
Core
Park ambassador delivering exceptional customer service, handling inquiries, complaints, and ticket sales to create memorable guest experiences.
Role type
Guest Relations Host (Seasonal)
Builds
Guest satisfaction and operational support for a family-owned themed attraction park
Domain
Theme parks / Hospitality
Deliverable
client delivery
Required skills
Customer service, conflict de-escalation, POS system operation, bilingual communication (English/Spanish), problem-solving, multitasking
Preferred skills
Bilingual language skills (Spanish)
Technologies
Point of Sale (POS) technology
Responsibilities
Welcome guests to the park, serve as primary point of contact for inquiries, convey park policies and procedures, assist with questions and complaints via in-person/phone/email, deescalate guest concerns, sell and collect tickets and season passes, assist with administrative reporting and data tracking, provide on-the-job training to other hosts, maintain safety compliance
Seniority
Entry-level, seasonal