Customer Service Lead
Core
Lead a reception team at a veterinary clinic while serving as the primary point of contact for clients to schedule appointments and manage patient records.
Role type
Client Service Representative Supervisor
Builds
Veterinary clinic operations and client scheduling systems
Domain
Veterinary services / Healthcare administration
Required skills
Customer service, team supervision, appointment scheduling, electronic medical records management, billing processing, client communication, recruitment and training, performance coaching, operational auditing
Preferred skills
Veterinary degree, leadership experience, animal handling knowledge, knowledge of veterinary medications
Technologies
Electronic Medical Records (EMR), scheduling software
Responsibilities
Answer phone calls and emails, schedule appointments, process billing and insurance claims, recruit and train reception staff, mentor team members, audit end-of-day procedures, re-engage inactive clients
Seniority
Mid-level Supervisor