Senior IT Manager
Core
Leads enterprise end user computing engineering capabilities to ensure secure, reliable, and friction-free endpoint services for employees.
Role type
Senior IT Manager (Endpoint Engineering)
Builds
Enterprise-wide end-user computing services, automation solutions, and employee technology experience.
Domain
Real Estate Services / IT Operations
Deliverable
production ML models | product features | infrastructure
Required skills
Endpoint management, Windows engineering, application packaging/deployment, patching/compliance, device lifecycle processes, ServiceNow administration, AI/automation scripting, service-quality metrics analysis, stakeholder management, resource allocation
Preferred skills
Executive communication, strategic planning, team leadership, vendor negotiation
Technologies
SCCM, ServiceNow, Windows, AI/automation tools
Responsibilities
Manage Desktop Engineering & SCCM teams, execute tactical implementation of enterprise-wide end-user computing, define end-to-end employee journey through monitoring and automation, develop departmental plans to improve employee experience, solve complex operational problems, negotiate with external partners/vendors, allocate resources to align with business objectives
Seniority
Senior, hands-on IC with management responsibilities