Team Lead: Editorial Engagement Support
Core
Lead a team of Editorial Engagement Support Specialists and Assistants to manage data governance, workflow, and customer service for external editors and peer reviewers in academic publishing.
Role type
Senior IC team lead (editorial operations & data governance)
Builds
Accurate editor/reviewer databases, streamlined onboarding workflows, and high-quality journal board pages
Domain
Academic publishing / Research publishing
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Line management, data governance, workflow management, customer service, STM journal publishing knowledge, database management, cross-time-zone communication
Preferred skills
Project management, organizational skills, stakeholder influence
Technologies
Editor Data System (EDS), peer review systems, journal (meta)databases
Responsibilities
Manage a distributed team of support specialists; enforce data standards across editor and reviewer records; optimize onboarding and re-engagement processes; handle customer support inquiries for editors and internal stakeholders.
Seniority
Senior, hands-on IC with team leadership