Director, Consumer Analytics & Business Operations
Core
Drive analytics strategy and roadmap for Consumer Grading (D2C Grading, Subscriptions, and customer experience) to inform executive decision-making.
Role type
Director, Business Analytics & Operations
Builds
Measurement frameworks, strategic recommendations, and process improvements for the PSA Authentication & Grading business.
Domain
Collectibles (trading cards, autographs, coins, etc.) + Business Analytics
Deliverable
dashboards & analysis
Required skills
Strategic thinking, team leadership, SQL, data abstraction, BI/visualization (Tableau/Lightdash), AI tool integration, process improvement
Preferred skills
Master's in quantitative field, dbt experience, D2C business background, experience with Claude or similar AI tools
Technologies
SQL, Tableau, Lightdash, dbt, Claude
Responsibilities
Set strategic direction for analytics and business operations; produce hands-on high-leverage analysis; partner with Data, Pricing, Product, and Finance to define key metrics; lead deep-dive analyses for executive audiences; drive process improvements; establish best practices for reporting, forecasting, and experimentation.
Seniority
Director, hands-on IC with people management
